TouchDrop Help Centre
Guides and references for getting the most out of TouchDrop direct mail. Choose a topic below or contact us at support@touchdrop.com.au.
Artwork Template Guidelines
Postcard sizes, artwork specs, Australia Post zones, merge fields, and how to upload your designs.
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Pricing & Postage
Per-piece rates by volume, how your postage balance works, auto top-up, spend caps, and what happens when your balance runs low.
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Campaign Types
Retention, winback, and acquisition campaigns explained. Automated vs one-time sends, and what you need to go live.
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Tracking & Attribution
How QR codes work, what counts as an attributed conversion, holdout testing, and reading your campaign reports.
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Print & Delivery
The journey from campaign to letterbox. Postcard statuses, estimated delivery times, and how we handle printing.
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Suppression & Audience Rules
How TouchDrop prevents over-mailing, validates addresses, removes duplicates, and saves you money on wasted postage.
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