Refund Policy

Subscription Refunds

You may cancel your TouchDrop subscription at any time through your account settings or by contacting us. Upon cancellation, your access will continue until the end of your current billing period. We do not offer refunds for partial billing periods. If you cancel mid-cycle, you will retain access to all features until your current period expires.

Postage Balance / Wallet Funds

Prepaid wallet funds used to cover per-card postage and printing charges are non-refundable. We recommend that you only top up your wallet balance with the amount you intend to use for upcoming campaigns. Wallet funds do not expire while your account remains active.

Print Errors

TouchDrop provides a print preview for every campaign. By selecting "Ready" and approving your campaign for print, you confirm that the design, data, and content are correct.

Printer-Caused Defects

If a print defect is caused by the printing process itself — meaning the final printed output differs from the approved preview due to a misprint on the printer's end — TouchDrop will either reprint the affected postcards at no additional cost or credit the equivalent amount to your postage balance. Please contact us with details of the issue so we can investigate and resolve it promptly.

Merchant Data or Artwork Errors

If the error was in the data or artwork you uploaded — and those errors were present in the preview you approved by selecting "Ready" — no refund, credit, or reprint will be offered. It is your responsibility to carefully review all campaign details before approving them for print.

Delivery Issues

TouchDrop is not responsible for postal delays or lost mail once postcards have been dispatched by our print partner. Once your campaign has been printed and handed over to the postal service, delivery timelines are subject to Australia Post or the relevant postal carrier's processes. While we target shipping 95%+ of postcards within 3 business days of approval, we cannot guarantee final delivery dates.

How to Request a Reprint or Credit

If you believe you are eligible for a reprint or credit due to a print defect, please contact us with the following information:

• Your account email address
• The campaign name or ID
• A description of the issue, including photos of the affected postcards if possible
• The number of postcards affected

Contact us at support@touchdrop.com.au and we will review your request within 3 business days.