Contact TouchDrop
One inbox handles support, sales and billing: support@touchdrop.com.au, AEST business hours, Mon–Fri.
How to reach us
- Email (support, sales and billing)
- support@touchdrop.com.au
- Hours
- AEST business hours, Mon–Fri
- In-app chat
- Signed-in customers can start a conversation from the messenger inside the TouchDrop app. It reaches the same team as the inbox above.
- Postal address
- Suite 201, 18-22 Dale Street, Brookvale NSW 2100, Australia
- Registered entity
- TouchDrop Mail Pty Ltd, ABN 89 696 595 856
There is no published phone line. Email is the fastest route, and it leaves both sides with a written record of what was agreed about a campaign.
What to include so we can answer in one reply
- The brand name on your TouchDrop account.
- The campaign name, if the question is about a specific send.
- What you expected to happen, and what happened instead.
- A screenshot of anything on screen that looks wrong.
Faster than emailing us
Most questions already have a written answer:
- FAQ — pricing, tracking, integrations, printing and delivery.
- Help Centre — every how-to guide in one index.
- Pricing and postage — what a card costs on each plan.
- Print and delivery — how long a send takes to land.
- About TouchDrop — the company, its markets and its limits.
Billing, privacy and legal
Billing questions, invoice copies and refund requests go to the same inbox. The written policies are the refund policy, the privacy policy and the terms of service. Privacy requests, including access and deletion, should say so in the subject line so they are routed correctly.